# What Happened To QVC? **URL:** \ **Category:** General\ **Created:** [July 1, 2024, 5:41am UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526 "2024-07-01T05:41:02Z")\ **Posts on this page:** 20\ **Page:** 9
**Author:** ![Yinzer](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.shoppingsnark.com/yinzer/32/903_2.png) [@Yinzer](https://forum.shoppingsnark.com/u/Yinzer)\ **Post date:** [April 2, 2025, 3:50am UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/164 "2025-04-02T03:50:20Z")
Another stressor for call center staff: many places track the time a rep takes to handle each customer call. And if average time per call exceeds some arbitrary limit - for example, if the rep spends extra minutes making sure a caller’s problem is solved and they are happy - the rep gets written up for ignoring the desired call handling time. ---
**Author:** ![Crazy\_JT](https://avatars.discourse-cdn.com/v4/letter/c/ecae2f/32.png) [@Crazy\_JT](https://forum.shoppingsnark.com/u/Crazy_JT)\ **Post date:** [April 2, 2025, 1:40pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/165 "2025-04-02T13:40:11Z")
The post said they got 237 seconds. And they got zero backup from management. The job is hard enough, add management not having your back… How can you predict how long a customer call will take? That’s ridiculous. Maybe at 4 minutes escalate to a level 2 agent or something but dinging someone arbitrarily as you say? It has to be subjective at some point. ---
**Author:** ![Yinzer](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.shoppingsnark.com/yinzer/32/903_2.png) [@Yinzer](https://forum.shoppingsnark.com/u/Yinzer)\ **Post date:** [April 3, 2025, 12:35am UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/166 "2025-04-03T00:35:12Z")
Not only did my ex-employer’s call center set a per call time target: they also posted weekly rankings showing who handled the most and least calls in the shortest or longest amount of time. The idea was to shame the “slowpokes” into upping their call handling stats. It was terribly unfair and demonstrated that management was more interested in call “efficiency” than in solving customer problems and increasing customer satisfaction. Quantity over quality. ---
**Author:** ![ParadeofRoses](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.shoppingsnark.com/paradeofroses/32/1780_2.png) [@ParadeofRoses](https://forum.shoppingsnark.com/u/ParadeofRoses)\ **Post date:** [April 3, 2025, 1:09am UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/167 "2025-04-03T01:09:48Z")
I would be fired immediately. ---
**Author:** ![PearlClutcher](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.shoppingsnark.com/pearlclutcher/32/10032_2.png) [@PearlClutcher](https://forum.shoppingsnark.com/u/PearlClutcher)\ **Post date:** [April 3, 2025, 4:34pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/168 "2025-04-03T16:34:59Z")
I almost always use the chat feature as well. ---
**Author:** ![youbetcha](https://avatars.discourse-cdn.com/v4/letter/y/b19c9b/32.png) [@youbetcha](https://forum.shoppingsnark.com/u/youbetcha)\ **Post date:** [April 21, 2025, 10:04pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/169 "2025-04-21T22:04:03Z")
Hey, I received a survey from QVC today! I did not give them many positive marks, and when possible, told them many of the things we complain about here. The only host I mentioned by name was Shawn — twice — citing her rudeness to her guests, walking off the set, her glasses, bragging about not showering. AND NOW WHY IS SHE ON MY TV AT 5 pm CENTRAL TIME???😡😡 Click! ---
**Author:** ![MickMack](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.shoppingsnark.com/mickmack/32/5_2.png) [@MickMack](https://forum.shoppingsnark.com/u/MickMack)\ **Post date:** [April 21, 2025, 11:29pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/170 "2025-04-21T23:29:03Z")
I got the survey, as well. One question I thought was very odd. “ When it comes to meeting your expectations, sometimes a retailer may miss the mark. How likely are you to forgive QVC for a lapse in performance? ” I responded highly unlikely. ---
**Author:** ![Crazy\_JT](https://avatars.discourse-cdn.com/v4/letter/c/ecae2f/32.png) [@Crazy\_JT](https://forum.shoppingsnark.com/u/Crazy_JT)\ **Post date:** [April 22, 2025, 3:14pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/171 "2025-04-22T15:14:25Z")
“A” lapse?! It’s a never-ending series of lapses! Every day Killinger and Treacy are still employed is a lapse in and of itself. ---
**Author:** ![Mimitime](https://avatars.discourse-cdn.com/v4/letter/m/8e7dd6/32.png) [@Mimitime](https://forum.shoppingsnark.com/u/Mimitime)\ **Post date:** [April 25, 2025, 3:53am UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/172 "2025-04-25T03:53:21Z")
Q so lazy with lame, thoughtless products. As others have said….enough with the cropped wide leg pants and horizontal stripes. Not flattering for most. Remember Laurie Felt? Kind of snobby but jeans were stylish., or at least offered some fashion inspiration. Flipped on and there was annoying Susan G, honestly I have to give it to Pat for her patience and politeness with her. I don’t even have the patience to stay on the channel when she’s on. ---
**Author:** ![BellaDonna](https://avatars.discourse-cdn.com/v4/letter/b/9fc29f/32.png) [@BellaDonna](https://forum.shoppingsnark.com/u/BellaDonna)\ **Post date:** [April 27, 2025, 6:20am UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/173 "2025-04-27T06:20:16Z")
I passed by QVC the other night and it was the much older Jane and a MUCH older man selling ‘‘Denim’’. I laughed myself silly. Do they have a new policy of only hiring hosts over 50? lol. ---
**Author:** ![SunsMum](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@SunsMum](https://forum.shoppingsnark.com/u/SunsMum)\ **Post date:** [July 12, 2025, 10:36pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/174 "2025-07-12T22:36:25Z")
So true and the prices they’re charging are insane! Never used to be that way. Notice how they have to have big sales days to unload the overpriced stuff that isn’t selling? People are on to them. ---
**Author:** ![UglyBetty](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.shoppingsnark.com/uglybetty/32/7850_2.png) [@UglyBetty](https://forum.shoppingsnark.com/u/UglyBetty)\ **Post date:** [July 13, 2025, 6:00pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/175 "2025-07-13T18:00:36Z")
I was chatting with someone who works in a business somewhat adjacent to QVC. Apparently they have an _incredibly_ poor reputation behind the scenes, to the point where companies would rather not work with them to avoid the current mess and eventual downfall. Supposedly, the situation is much worse than even we think and they’ve burned _a lot_ of bridges they’re now scrambling to rebuild. ---
**Author:** ![lilygilder](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.shoppingsnark.com/lilygilder/32/17_2.png) [@lilygilder](https://forum.shoppingsnark.com/u/lilygilder)\ **Post date:** [July 13, 2025, 6:33pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/176 "2025-07-13T18:33:50Z")
interesting xxxxxxxx ---
**Author:** ![Yinzer](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.shoppingsnark.com/yinzer/32/903_2.png) [@Yinzer](https://forum.shoppingsnark.com/u/Yinzer)\ **Post date:** [July 13, 2025, 7:31pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/177 "2025-07-13T19:31:25Z")
So they even screw over their suppliers. Really, really stupid business sense! ---
**Author:** ![lilygilder](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.shoppingsnark.com/lilygilder/32/17_2.png) [@lilygilder](https://forum.shoppingsnark.com/u/lilygilder)\ **Post date:** [July 13, 2025, 8:23pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/178 "2025-07-13T20:23:31Z")
some of you may remember a vendor selling Skinny Jeans she was on a few times then disappeared next thing you know Q is selling a copy of her product I think she sued them ---
**Author:** ![SalaciousKitty](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.shoppingsnark.com/salaciouskitty/32/75_2.png) [@SalaciousKitty](https://forum.shoppingsnark.com/u/SalaciousKitty)\ **Post date:** [July 13, 2025, 8:28pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/179 "2025-07-13T20:28:22Z")
Serves them right if that’s indeed what happened. ---
**Author:** ![JustPlainNutz](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.shoppingsnark.com/justplainnutz/32/11161_2.png) [@JustPlainNutz](https://forum.shoppingsnark.com/u/JustPlainNutz)\ **Post date:** [July 13, 2025, 8:34pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/180 "2025-07-13T20:34:09Z")
🤔 🤔 🤔 _Had to look it up … Bethany Frankel, for some reason, came to mind. Indeed it was … “Bethany Frankel’s SkinnyGirl Jeans.”_ ---
**Author:** ![RetiredAtLast](https://avatars.discourse-cdn.com/v4/letter/r/ea666f/32.png) [@RetiredAtLast](https://forum.shoppingsnark.com/u/RetiredAtLast)\ **Post date:** [July 13, 2025, 8:43pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/181 "2025-07-13T20:43:12Z")
If that’s the case, I would almost guess that Bethany Frankel would be the problem. I am sure she felt very superior and would not agree to their terms. I always thought that if I ever had a product to sell on Shark Tank, and she wanted to be the sponsor, I would turn her down. She is so rude and condescending that it would be difficult to work with her. I don’t know about stealing her product, but DG2 has been selling skinny jeans for ages. I think she has the Skinny Girl trademark, but not skinny jeans. I also wouldn’t be surprised if she did sue them. ---
**Author:** ![lilygilder](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.shoppingsnark.com/lilygilder/32/17_2.png) [@lilygilder](https://forum.shoppingsnark.com/u/lilygilder)\ **Post date:** [July 13, 2025, 8:50pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/182 "2025-07-13T20:50:39Z")
this was way before Bethany Frankel ---
**Author:** ![lilygilder](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.shoppingsnark.com/lilygilder/32/17_2.png) [@lilygilder](https://forum.shoppingsnark.com/u/lilygilder)\ **Post date:** [July 13, 2025, 8:51pm UTC](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526/183 "2025-07-13T20:51:06Z")
this was way before Bethany [Previous page](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526.md?page=8) [Next page](https://forum.shoppingsnark.com/t/what-happened-to-qvc/526.md?page=10)